Return Policy
Last updated: Jan 1,2026
We want you and your pet to love your purchase.
30-Day Money-Back Guarantee
You may request a return or refund within 30 days of delivery if:
-
The item is defective
-
The item arrived damaged
-
The wrong item was received
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
-
Used products
-
Products damaged due to misuse
-
Items marked as final sale
Return Process
To initiate a return:
-
Include your order number and photos (if applicable)
-
Our team will guide you through the next steps
Refunds
-
Approved refunds are issued to the original payment method
-
Refund processing time: 5–10 business days
-
Shipping costs are non-refundable unless the issue was our fault
Exchanges
We do not offer direct exchanges. If approved, refunds are issued and a new order can be placed.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we’ll resolve it promptly.